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Keep getting message that serial number is incorrect or already redeemed for the promotion on my Galaxy Watch Active

First Poster

Im new here and I'm having a bit of an issue. I contacted Samsung and havent reeally received any help. So I'm reaching out here to see if anyone has any ideas on what to do.


The issue I'm having is that I am tring to register and submit the required info for my Galaxy Watch Active so that I can get the free wireless charging pad. Everytime I hit the submit button, I get an error stating that the serial number is either incorrect or already been redeemed. 


I preordered the watch on Feb 25 2019 from Best Buy. I recieved it today on release day March 8. I have the order form and receipt. So I don't know how it could already be redeemed.


Do anyone have any ideas on how i can get this fixed and submit the info so that I can get the free wireless pad?

ChrisM Moderator

Hi @pirarre.


Did you manage to find a solution to this?

First Poster

No I haven't unfortunately. I reached out to PrizeLogic who runs Samsungs promotions. I'm still waiting to hear back from them. 

ChrisM Moderator

Let us know how you get on, @pirarre.

First Poster
Just tried to register for the promotion again and was finally able to do it.

Keep in mind, I contacted PrizeLogic yesterday evening (twice) and one this morning and they never got back to me.
New Member

I am still experiencing this issue and the "Chat" function doesn't do anything on the webpage. What can I do now?

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