Im new here and I'm having a bit of an issue. I contacted Samsung and havent reeally received any help. So I'm reaching out here to see if anyone has any ideas on what to do.
The issue I'm having is that I am tring to register and submit the required info for my Galaxy Watch Active so that I can get the free wireless charging pad. Everytime I hit the submit button, I get an error stating that the serial number is either incorrect or already been redeemed.
I preordered the watch on Feb 25 2019 from Best Buy. I recieved it today on release day March 8. I have the order form and receipt. So I don't know how it could already be redeemed.
Do anyone have any ideas on how i can get this fixed and submit the info so that I can get the free wireless pad?