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How to connect watch active 2 to 4g

Observer

Interesting that Vodafone have taken the ability to purchase the Active 2 off their website in the last 24 hours 🤔. Only the Galaxy Watch available atm.

I'm in the same situation with Vodafone; I have One Number set up and looks good to go but with the regional error message every time. It is driving me bananas 😣. I really do hope they get their act together! 

Apprentice

My packing was marked R-NZ.  I got in touch with Samsung and here is the reply. (  I gave them the serial number too.) 

Let me assist you with the 4G connection of your device.

"Thank you for providing us the information of your device. I was able to check it and confirmed that it is a UK model which supposed to work with 4G connection.

We work closely with our network partners to enable the use of the Samsung Galaxy Watch Active 2 4G. An e-SIM is required to enable the stand-alone functionalities of your watch and this can only be activated by the same network carrier on your phone.  We'll raise this with our product specialist so we can provide you options for your inquiry. We will send you a separate email as soon as we receive the updates for your device."

Thank you for your patience and understanding."


By the way, has anyone connected the watch they got from Samsung directly yet?

Navigator

A few people on EE have been able to connect. As for as I know no luck with vodafone yet.

Navigator

I found this on the Vodafone website. it seems to be Vodafone problem

 

https://forum.vodafone.co.uk/t5/iOS/Problem-with-connect-Apple-Watch-with-mobile-plan/td-p/2613785

 

Apprentice

At last, connected. EE & Samsung managed to sort it out. 
Thanks, and thanks to everyone.

Apprentice

@Chris141 did you have to mention Albert in their CS? Glad it works for you now.

Apprentice

@Favkb24 wrote:

@Allawish did you managed to activate the second watch and are you getting a different error or no error? Anyone with the region error managed to activate a new watch or sorted the issue out


@Favkb24

Vodafone disconnected all the one number and deleted the associated dummy phone number last night. They called this morning to re-add which has been done and I have given them the EID of the new watch. Just in the process of pairing it with my phone and then will keep checking through the day to see if any joy.....

Apprentice

So... 2nd Watch initial setup....has just given me the "region" error also.........

Navigator

Ok so I cancelled my subscription from Vodafone  yesterday and was advised by someome to add the subscription myself through the one number website https://www.vodafone.co.uk/mobile/brands/samsung/samsung-galaxy-watch?icmp=HeaderLink. Scroll to the end and click get connected and follow the instructions and setup the watch. It will show pending then changed to active within a couple of hours. Everything looks connected but still dont get the option on the watch app to scan the qr code.

 

 

Screenshot_20191010-195857_Samsung Internet.jpg

 

Apprentice

@Favkb24 wrote:

Ok so I cancelled my subscription from Vodafone  yesterday and was advised by someome to add the subscription myself through the one number website https://www.vodafone.co.uk/mobile/brands/samsung/samsung-galaxy-watch?icmp=HeaderLink. Scroll to the end and click get connected and follow the instructions and setup the watch. It will show pending then changed to active within a couple of hours. Everything looks connected but still dont get the option on the watch app to scan the qr code.

 

 

Screenshot_20191010-195857_Samsung Internet.jpg

 


What do you see in the Wearable app? Do you still get the not supported in your region error? 

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