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How to connect watch active 2 to 4g

Navigator

Happy for you. Did you get an error in the beginning while trying to setup? Or it just work for you 

Apprentice

Before EE agreed to add the watch to a data plan I had a 4010 error when running the connection wizard. After supplying EE with the EID and IMEI number and waiting a couple of hours, the wizard ran without any errors, but took a long time to complete. 

Apprentice
I've also got EE to activate the 4G on my Samsung-bought watch.
The trick is to tell them there was internal communication about it yesterday and it is now supported. There is a guide on how to do it in Albert (their internal knowledge system).

All happy here
Apprentice

@Screaming_Dead wrote:

Before EE agreed to add the watch to a data plan I had a 4010 error when running the connection wizard. After supplying EE with the EID and IMEI number and waiting a couple of hours, the wizard ran without any errors, but took a long time to complete. 


Can I ask, were you getting the error about region beforehand?

 

Explorer

Thank you for letting us konw that it can work.

Apprentice

No region error, just Error 4010(1055)

Navigator

Yes I am getting error about the region

Navigator

This makes sense I guess the region one is a faulty version or not uk compatible. 

Explorer
Can I ask how you connected to the mobile network via the wearable app?

I go to the add/manage networks then get the "not available in your region" error, and can't get any further, my esim is activated on OneNumber
Apprentice
Hi Chris, I just used the add/manage network but have not had the region error.
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