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Heart rate monitor issues with Gear fit 2 pro

Apprentice

I've been experiencing some issues with my gear fit 2 pro heart rate during exercices, especially inconsistency in heart rate monitor during "other workout". With gear fit 2 I had no problems, but since I upgraded, I haven't had a clear reading and I've been using my gear fit 2 pro for more than a month now.

For exemple (using Samsung health app), with gear fit 2 I would get peaks of 200 or more during exercice and now the peak I get is around 180. Also, during workout, sometimes the band vibrates as if not able to measure heart rate.  I also get a flat line  at 180, for exemple, of two or more minutes in the workout graph which I think is should not happen.

When I use the UA record app to record my session, my heart rate graph has some grey zones (as if not able to measure heart rate) and I also feel  band vibrat on my wrist. Someone with the same issues?!  Smiley Sad

under_armour_record.jpgsamsung_health.jpg

 

60 REPLIES 60
Apprentice

I have the same problem.. The devise measures my heart rate fine when I am at rest, but i jump on my bike, it will stop measuring after about 10mins.

I get a flat line and the heart rate is stalled at the last reading. Very frustrating. The work out reading/summary is pointless with that flat line. I hope they can fix it soon with a firmware upgrade or something. 

First Poster

I have the same issue, especially in Other workout. The heart rate is never shown above 130 bpm. It showed an avg of 95 bpm for a 13 minute high intesity cardio. Very disappoointed. :(

First Poster

me too

Apprentice

I'm having the same issue. It used to measure my heart rate perfectly, but now I get flat lines after a few minutes.

Automatic updates are enabled so I'm not sure whether or not an update was installed between the 26th of March and the 3th of April.

Model: Gear Fit2 Pro SM-R365

Current software-version: R365XXU2BRB1

Screenshot_20180404-092825.png

Explorer

Adding to the "Same here" brigade

This has ruined my S Health data now thanks

Doctor will think im supoed to be dead

First Poster

Same with me. Purchased in early March, and consistently shows a flatline for a good portion of my workouts recorded from the device. Very frustrating.

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Apprentice

Today there was new software uptade. It stated it would fix some problems with heart rate frequency during workout. Let us see if this will fix these issuesπŸ€”

Apprentice

I wish it did. Updated yesterday and got excited about the mentioned fix. Unfortunately the heart rate sensor still gave a flat line for most of my workout today:

Screenshot_20180419-001421.png

 

 

 

Apprentice

πŸ˜₯πŸ˜₯πŸ˜₯ sorry to hear that.  As soon as possible I will test it too.😭😭😭

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