Solved: Gear fit 2 not counting steps heart rate and floor counting

Michelle72 · ‎24-05-2018

Can anyone help me I have reset my gear and reinstall the gear app. My watch stopped working after I had it updated 5 days ago

BandOfBrothers · ‎25-05-2018

Hi @Michelle72

As.you have performed all the resets you can do yourself then if it's still not operating as it should then I'd suggest to visit a Samsung Service Centre or Samsung Experience Store who will be able to help you further with this situation.

Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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BandOfBrothers · ‎25-05-2018

Hi @Michelle72

As.you have performed all the resets you can do yourself then if it's still not operating as it should then I'd suggest to visit a Samsung Service Centre or Samsung Experience Store who will be able to help you further with this situation.

Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Jdd3 · ‎15-09-2018

I just tried turning off all steps in Samsung health and will see tonight (or after) if sleep pattern appears again

Jdd3

Gear fit 2 not counting steps heart rate and floor counting

1 Solution