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Gear Sport Not Tracking Heart Rate When Exercising


"Will samsung replace my watch as its under guarantee?"

Yes, they will replace it with another watch with the same *hardware* issue. 

Stop wasting your time and get a product that works. I have: my Fitbit Versa works as advertised, especially HR monitoring. It doesn't *miss a beat!*.


Get a refund and don't look back. I haven't.


Yes, samsung will do a refund if less than 30days old or a replacement for anything older than 30days. Both of my watches work a treat. Screenshot attached:

Screenshot_20190731-062209_Samsung Health.jpg


Same here works smooth every time after one ui update.

Try wearing higher on the arm and pretty tight

The problem is the hardware, very very weak

First Poster

Thanks very much for info, I use mine for cycling as well.

The watch is about 8 weeks old so It will probably be replaced, hopefully I will get a good replacement!

Similar issue here with Galaxy fit.
First Poster

It seems I may have fixed my Gear S3 flatlines by removing the Samsung health widget with hr reading, burnt calories, steps and floors. (It has recorded last 2 walks correctly) I suspected they messed up something with widgets as the weather widget was blocking other apps from acquiring location. Tomorrow will probably verify if my issue is really fixed cuz I havent got a full reading from cycling to work before, always flat lines.

First Poster
I hope u have a fix but I would not hold your breath lol as I tried disabling those in Samsung health but still got the flatline! Please let me know how you get on.
First Poster

I got hr graph in negative after running and sync like this but while running can show hr rate on watch. what should I do


ps. gear sport and S health on iPhoneX ios 12.1.4




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