It has been 3 months for me rash free. What is interesting that some people develop the rash after months of usage. No idea what caused that still symptoms look mostly the same in all cases... Mine developed in two weeks after I got it. Samsung still hasn't responded yet, I've lost all hope for fair treatment or at least an explanation. 26 pages on forum with various but simmilar symtomps and yet still not a single official samsung comment. To everone who developed it recently after purchase change the rubber band(it's seriously toxic) clean the heart sensor with alcohol and soap (somewhere there was a better suggestion, but I can't remeber it now and alcohol worked for me perfectly) and hope for the best since samsung won't even recognise the issue.
As a quick follow up, Samsung did eventually, after much pestering on my part, do as they had promised and replaced the band... sort of. While they did not seem to have a mechanism to send me a new band, they did send me a $50 Visa gift card, which was enough to allow me to buy my own replacement band on their web site. No rash in many months since I stopped using the latex band that shipped with the watch.
For those who get a rash directly under the watch itself, I have read a number of posts and would guess that this rash is unrelated to the latex strap rash. I hope you find a cure since this is a pretty cool watch and it would be a shame if you could not wear it.
I have the exact same rash. Developed on the left wrist, didnt know it's related to the watch, the skin was very bad and irritated. Swapped hands and now it is the same on the right one too.... only then I was adamant it's the watch, hence why I googled it to be surprised so many many reported the same thing.
I also see that Samsung doesn't care much, if they don't respond to our query then I'll involve social media and definitely some press too! The Sun actually pays out for these stories.... but lets hope we won't need to get down this route
Mine rubs where the writing is inside the strap, where its raised its rubbing away my skin 😔. It only started when I started going to the gym which is why I bought the watch