30-09-2018 02:30 PM
I received my pre ordered Samsung Gear 46mm 2018 watch on September 7th 2018 and have been wearing it often. Remove it for showering and charging and sometimes I sleep with it.
Recently iv noticed this rash developing and it slightly irritates me. The rash area is sore red and it looks like the skin is stretched or burnt. Th picture does bit show as clear as seen in person.
Iv done some googling and found a few people complain about similar rash on the older gear watches. They state it could be the strap and say to try it on the other hand to see if you have an allergic reaction etc.
I have a bit of an issue with this, I am a contractor and work with my hands, if this causes something more serious or stops me from doing my work it would be financially un-beneficial for me.
I have been tested befoe for allergies and my results came back clear so I dont know exactly what going on.
If anybody from Samsung or otherwise can provide some insight into my situation please let me know asap. It's a bit annoying paying 300 quid for a watch that's going to give me a rash
Cheers
08-10-2019 11:15 AM
08-10-2019 12:30 PM
You'll want Scotch tape, not Sellotape. Try WHSmith's. Doubt the sensors will work through it though. May as well just turn them off if you're gonna cover them up.
09-10-2019 01:12 PM
Hi could i just ask if this resolved because I am having a similar problem.
10-10-2019 06:28 PM - last edited 10-10-2019 06:28 PM
I've got the exact same issue with my new Galaxy Active 2 44mm. I phoned the support and was basically told return it for a full refund or alternatively they could sell me a leather strap for £70! Considering the cost of the watch and the fact this has been an ongoing issue for soo long it seems incredible that there isn't at least a free alternative band for effected users. Never mind that Samsung can't be bothered to even provide a response to this threat it's just left ignored.
Irnonically if I do return the watch overall it will cost Samsung significantly more than the cost of a new strap given they will have paid two way shipping and need to recondition the watch. I'm fortunate I purchased it directly from Samsung if you buy from a 3rd party retailer you might not even get a refund.
11-10-2019 09:17 AM
11-10-2019 09:25 AM - last edited 11-10-2019 09:29 AM
Although not Ideal I have been able to minimize the rash returning..
1, Alternate wrists if you are wearing it over night for sleep monitoring etc. It may feel weird at 1st if you are used to it being on a certain side..
2, Clean the watch and strap with alcohol gel (standard hand gel works great) every week(or as often as you like, to prevent build up of germs etc under it.
So far ive only had the rash return once since following the above
12-10-2019 10:34 PM
Has there been any updates by Samsung for a strap that doesn't cause a rash? Very keen on this.
12-10-2019 11:34 PM
Update on galaxy watch !!!!
After a long time switching wrists and getting a rash on both I noticed that the strap that came with the watch had raised embossed Samsung
Writing on the inside of the strap, I heated a spoon over the gas hob and removed the raised writing and for the last 3months I have been rash free.
14-10-2019 02:45 PM
Same problem in a few days everytime I where this watch I have the rash.. Change to my normal analog watches and no problem.. Very disappointing
15-10-2019 04:26 PM
I have this exact problem I literally just sent a photo to my wife before googling it. Information would be great as i have no allergies either.