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Galaxy watch 46mm heart rate monitoring and sleep tracking not working.

Voyager

It seems to me its a quite simple fix, code the software to restart the HR sensor when it fails, as it so often does. Samsung wont, others have and have done it very well indeed.

There really is no pattern to it at all, worn tight, worn loose, worn up the arm, lower down the arm, reboot before workout, reboot during workout its the same every time. Ive been trying to fathom this out since last August and the restart of the sensor by 3rd party app is the only thing that works for me, oh and Under Armour Record worked flawlessly too 

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Apprentice

@GaryBrett wrote:

It seems to me its a quite simple fix, code the software to restart the HR sensor when it fails, as it so often does. Samsung wont, others have and have done it very well indeed.

There really is no pattern to it at all, worn tight, worn loose, worn up the arm, lower down the arm, reboot before workout, reboot during workout its the same every time. Ive been trying to fathom this out since last August and the restart of the sensor by 3rd party app is the only thing that works for me, oh and Under Armour Record worked flawlessly too 



@GaryBrett So can you install something so everything works?(without manually doing sone restarts)

First Poster

My watch is showing the issues in this thread.  It can not monitor a fitness workout for more than 5 minutes before the heart rate reading is lost.  It has been returned to Samsung for repair FOUR times and after each time it has been returned it still shows exactly the same problems. It has had the motherboard and HR sensor replaced twice allegedly.  Waiting to hear from them about what their next plan of action is.  Terrible aftercare service from Samsung.

First Poster

I had a terrible cold for 4 days and my watch wouldn't register any deep sleep, it just showed motionless.  I believe it was due to my heart rate being a little erratic and not being able to register due to breathing difficulties with the cold.  I feel loads better today so hope this eveings sleep will start to register correctly again.

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