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Galaxy buds with red exclamation mark in the wearable app

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My left earbud shows 100% charge and right one shows red exclamation mark. I have tried to do everything but nothing helps. What should i do?

1 REPLY 1
TessM Moderator
Moderator

Hey @Lampppu ,

 

I would be happy to assist you but I will need a bit more information on this. Are you able to respond to these questions?

 

-What phone do you have the Buds connected to?

-Are the Buds, phone and Wearable app up to date?

-How long have you been experiencing this issue? 

-Is the charging case presenting any damage at all? 

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