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Galaxy buds stops playing media

First Poster

I have been using Galaxy buds for a week, its was great, until I found this issue.

The issue is the buds stop receiving any sound from phone but the touch pads still functional (changing track, play, pause, quick ambient and assistant).

While this happens, battery is almost full, close to the connected phone, still can hear the beep when touch, ambient still pick up surrounding noise and able to hear nicely, but music, call or phone system sound are all muted, sometimes just one side, sometimes both buds. Randomly. And a few times, it cannot detect that i'm wearing it (ambient mode is disabled).

I have tried :
turn off ambient mode - didn't work
disconnect and reconnect though wearable app - didn't work
turning off bluetooth and on again - didn't work
change output device from SmartThing - didn't work

So far what work is put them both back in the case, wait for a while and try connect them again.
Repeat that it happens when both their battery are almost fully charged and close to the connected phone.
And also, touch pads don't always register my tap, but it's another topic.


Buds software: R170XXU0ASC4
Phone: One UI 1.1, Android 9 (Feb 1, 2019)
Wearable version: 2.2.23.19021251
Galaxy Buds Plugin: 1.0.19031451
Cannot tag this post with Associated Product and Labels, not sure why.

5 REPLIES 5
Superuser I
Superuser I

This could be a connection issue but also hardware or software related @boyisdead 

 

If this was my situation I'd be contacting Samsung Support and asking for a replacement set.

 

Please let us know how you get on.

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

I'm having the same issue with my Note 9. Whenever it is connected via bluetooth to anything. Either my Bose speakers or my galaxy buds. Audio keeps pausing

First Poster

Same issue with Galaxy S7.

The buds worked the first time I used them. The second time they stopped emitting sound after about 2 seconds whatever streaming app is used (radio, spotify), while the app keeps playing and the pairing is functional.

Bluetooth works to stream music on my amplified speakers, so it is an earbuds issue. I have updated them through the wearable app, not sure if the stopping started happening after the update. Is there a way to factory reset the earbuds ?

Highlighted
Superuser I
Superuser I

On the connected phone, open the Galaxy Wearableapp. Then, perform the following steps specific to your earbuds:

 

Galaxy Buds: Tap About earbuds > Reset earbuds, and then tap Reset. "

 

 

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

Hello BOB,

Thank you, I did reset the earbuds before posting and re-did it now, but the problems subsists. I can hear in the earbuds that they are paired correctly as there is a low noise (I think it is due to the gain) in them as in my other bluetooth headphones. But no sound while streaming.

When I mentioned "factory reset", I was thinking of resetting also the firmware of the earbuds, because there has been an update of the firmware in the first day I used them. (Actually I am not sure if I did the update before I used them successfully of after..).

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