Support

Open search

Galaxy Watch sensors stopped working

Highlighted
Apprentice

Suddenly, all the sensors of my Galaxy Watch stopped working. I can not get heart rate readings anymore, or step counts or anything. It does not seem to be a hardware problem, considering that the heart sensor and the gyroscope stopped working at the same time, must be some kind of software issue.

 

I already tried:

- Rebooting (3x)

- Force rebooting (3x)

- Restoring factory settings (3x)

 

None of them worked.

 

Are there any workarounds for that issue? Is there a chance to get a software patch or anything? I tried to update the firmware, but Galaxy Wearable says that I already have the newest version.

 

1 REPLY 1
New Member

I'm having the same isle work my watch. Had anyone doing a solution for this? Please help.

Top Liked Authors