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Galaxy Watch not measuring Heart rate

First Poster

After purchasing mine in September, it has been returned to Samsung 5 times of which the HR sensor and mobo have been changed 3 times and Samsung has finally decided to allow me a full refund. The watch went back to Samsung 1 week ago and I am waiting for money to turn up in my account. I was told 10 to 14 days. If your watch does not meet the purpose for which it was bought, in my case fitness and heart rate tracking, keep returning the watch for repair. After three repairs they will offer an alternative solution. It may not be a full refund though. This was my experience.

First Poster
Full refund was in my account this morning 3.5 months after starting complaining. Best of luck but hopefully Samsung will just fix the problem.
Voyager

@AndreiV -- How is the Fenix for HR during workouts? This is what I want after I sell the GW? It has a lot of fitness features doesn't it, training load, recovery etc?

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@GaryBrett 

Indeed, a lot of features however I'm missing the bright and colourful display of Galaxy Watch Fenix display is good only outside or with good light inside, if you use its backlight it's pretty ugly more like a 20 yo watch

 

However as about workout, everything is amazing, on rare occasions it fails to show raised HR (or slower in reading) during running, but are very rare. What is Very different from Samsung is that even it read a bit slow sometimes, it is constantly, not a single drop or flatline. During weights sometimes it show low values but again, constantly. The galaxy watch during gym was faster responsive while it was reading but without a reason the HR sensor freezes for half of my workout. Never happened with Garmin, never ever

 

Still thinking if I should switch back because I've read that with this latest update there are improvements in HR reading but not sure

 

Voyager

Thanks 

The Fenix display was a concern to me too, its the one area where the GW shines but fails miserably on the workout HR. Its got to the point where I now I use a 3 year old Fitbit Charge HR when doing any resistance or HIIT training.

 

Ive held back from selling the GW until this OneUI update drops in the UK, Ill give it a good hammering at the gym & pop back and update you on its accuracy or most probably lack of 

 

Cheers

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@GaryBrett 

 

Just came from gym, everything went smooth with Fenix 5 but I searched in past in Samsung Health to see how it performed and even there are flat lines, the average and the maximum seems pretty accurate and I believe better as values than Garmin which seems to be a little bit slower in reactions

However when I see flatline from Samsung I remember how frustrating it was ...

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@GaryBrett 

 

 

Hey Gary, read online that the update was released in UK as well. Can you do some tests? Daily usage, gym, running etc?

 

Still thinking wether I should give a try again

Voyager
AndreiV, yes it turned up last night so will definitely give it a go and report back.

It looks nice but then it always did so nothing new there, initial thing I've noticed is there HR on watchdace does seem more responsive, its updating every second or so. Previously mine never did that, also has resting heart rate on display which is good.

I'll try and hammer it later at the gym if I can and post back.
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@GaryBrett 

Wondering if you had any chance, I am really curious to see how it is working, not only in gym but on daily basis as I am more and more convinced to try again

 

Although Garmin is great and working smooth, I need also a good smartwatch with bright colours not only a hike only based watch while I'm not even hiking

First Poster

Bonjour a tous, la mise a jour est disponible en France depuis aujourd'hui et après un entraînement de fitness, le suivi du rythme cardiaque est parfait. Ayant la montre depuis janvier, je commençais à désespérer et enfin Samsung a rectifié le soucis, qui était bien logiciel(il leur en a fallu du temps et aucunes communications, pathétique). Aucun décrochage pendant le cours de cardio, les valeurs semblent cohérentes comparé a l'Apple Watch. On va enfin pouvoir profiter de nos montres au maximum.

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