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Galaxy Watch not measuring Heart rate

Observer

Hello,

 

I have the 46mm LTE version in Switzerland and I have not received the update so far.

Did anyone with the LTE version receive the update in Europe?

 

Thanks

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Apprentice

I'm have the 46mm LTE, I have not received this update in Sweden 

First Poster

I have the  46mm NON LTE and I did receive the update in France.

Apprentice

I previously had the Gear S2 for 3 years with no issues.

 

I've had the Galaxy watch since December 18 and it's utter rubbish. The main reason I have the watch is to track fitness, heart rate etc. Heart rate isn't tracked for 90% of the workout on every workout.

 

I have reset it and that worked for one workout. Me and my partner have one each and they both have the same issue.

 

Samsung crack on like they have no idea what the problem is, so both will be going back and I'll be looking for an alternative.

Navigator

Although improved with the update, not 100% working smooth

SmartSelect_20190206-113250_Samsung Health.jpg

 

20190206_112842.jpg

 

Apprentice

And where have I seen it?  a so here is the galaxy watch 

Apprentice
When was the update? I don't think mine has taken one.
Apprentice

"Gear tracker"  really works.  I recommend. 

HR.jpg

Apprentice

Thanks, I tried all the so called 'fixes'. Even tried wearing on other arm.  Nothing works.

Apprentice

Tried again tonight, 40 min bike ride and barely recorded my heart rate. Couldn't have had the watch any tighter. 

 

Is the conclusion that this expensive fitness watch is absolutely useless then? 

 

 

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