13-09-2018 11:44 AM - last edited 15-05-2019 04:26 PM by AntS ) in
I have the new Galaxy watch, received on 7th September and after 1 recorded exercise the heart rate monitor is flatlining after 10 minutes.
First walk
First run below
Second recorded walk
I am annoyed as I want to keep track of my heart rate during exercise. I also wonder if this effects the calories burned if it cannot record the heart rate correctly.
This appears to be a common theme for Samsung watches as my husbands S3 did the same, purchased Sept 2017, at the beginning of the year.
23-01-2019 11:28 AM
Hi,
Same problem here in France with my Galaxy watch. I'd like to add it was exactly the same with my previous (and stolen) Galaxy Sport and the same with my Gear S3 .. so sounds like a known and steady issue.
Works perfect in normal life but as soon as you want to use HR tracking during sport activities , no luck.
I've yet to try to wear it in reverse but I pretty much gave up on this and using a different brand for real sport tracking.
DO we know if Samsung is aware and working on this ?
24-01-2019 04:29 PM
Even after so many software updates...this problem has yet not been solved. My newly bought galaxy watch as well stops heart tracking ocassionally. Samsung needs to level up!!
24-01-2019 05:56 PM
There is a new software update just out which it seems should address this. We'll see...
https://www.phonearena.com/new...ery-life-improvements_id113098
24-01-2019 05:59 PM
24-01-2019 07:12 PM
25-01-2019 01:41 AM
Has anyone updated it? It has not been launched in India for Galaxy watch. Hope it to solve the issue.
25-01-2019 04:50 AM
It hasn't been lunched in Australia either but I will be very surprised if the problem with the heart rate monitor will be completely fixed.
25-01-2019 06:06 AM
Yes, this software version I have. But I don’t se any change.
25-01-2019 09:00 AM
Does anyone know if this software will be released on model SM-R800?
25-01-2019 09:05 AM
I got it.