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Galaxy Watch not measuring Heart rate

First Poster

Hi,

 

Same problem here in France with my Galaxy watch. I'd like to add it was exactly the same with my previous (and stolen) Galaxy Sport and the same with my Gear S3 .. so sounds like a known and steady issue.

Works perfect in normal life but as soon as you want to use HR tracking during sport activities , no luck.

I've yet to try to wear it in reverse but I pretty much gave up on this and using a different brand for real sport tracking.

 

DO we know if Samsung is aware and working on this ?

Just Browsing

Even after so many software updates...this problem has yet not been solved. My newly bought galaxy watch as well stops heart tracking ocassionally. Samsung needs to level up!!

Explorer

There is a new software update just out which it seems should address this. We'll see...

 

https://www.phonearena.com/new...ery-life-improvements_id113098

Explorer
"Samsung also promises improved reliability of the heart rate sensor with this update" according to

https://www.sammobile.com/2019/01/24/galaxy-watch-updates-regular-lte-variants/
Highlighted
Explorer

Screenshot_20190124-184326_Chrome.jpg

 

 

Apprentice

Has anyone updated it? It has not been launched in India for Galaxy watch. Hope it to solve the issue.

Apprentice

It hasn't been lunched in Australia either but I will be very surprised if the problem with the heart rate monitor will be completely fixed.

Apprentice

Yes, this software version I have. But I don’t se any change.

Apprentice

Does anyone know if this software will be released on model SM-R800?

Apprentice

I got it.

A0610883-14E8-45B3-A54F-96E97085D3CA.jpeg

 

A168F990-824C-4C47-8C7A-E0737C5B8C1A.jpeg

 

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