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Galaxy Watch not measuring Heart rate

First Poster

I have tried S Health, Strava and Endomondo none of them gives a good heart rate reading.

Apprentice

If you're returning it for a replacement, I dont think it'll make any difference as I think it's a design/software fault

 

If for another brand of watch, then fair enough. Shame though as you'd want one you can link to your phone..etc

First Poster

It is confirmed that it's a software (so it should be fixable) or a hardware problem? 

Apprentice

I dont think there's anything official. However, with so so soooo many people having the same issue it has to be software/design flaw

Explorer

SmartSelect_20190104-144711_Gallery.jpg

 

SmartSelect_20190104-144757_Samsung Health.jpg

 

SmartSelect_20190104-145317_Samsung Health.jpg

 

SmartSelect_20190102-140847_Samsung Health.jpg

 

SmartSelect_20190103-211401_Samsung Health.jpg

 Tired waiting for a new update, is this a hardware issue with the hr?

 

Can a moderator confirm if it will be fixed in a new update?

 

 

New Member
Another user with the exact same issue in this thread. Found it when researchering the same issue

Returning tomorrow
Highlighted
New Member

Same problem, so the watch is pretty much useless. This is the last Samsung device for me.

Explorer

Similar issues myself. What has improved it drastically, but not always entirely, has been to wear the watch on the INSIDE of my wrist, by which I mean so the face of the watch is on the inside of your wrist where you would read someone's pulse with two fingers. The veins are closest to the surface here.

I also wear it extremely tightly.

See the graph from tonight's nearly one hour walk at a fast pace attached.Screenshot_20190115-234835_Samsung Health.jpg

 

Apprentice

 I am surprised to see that SAMSUNG is doing nothing to correct this issue. infact they are not even replying to the email I sent. We all should put it aggressively on social media to make Samsung move on it.

Explorer

SmartSelect_20190118-171341_Samsung Health.jpg

 

SmartSelect_20190118-171353_Samsung Health.jpg

 

SmartSelect_20190118-171402_Samsung Health.jpg

 

SmartSelect_20190118-171329_Samsung Health.jpg

 

Although the HR always on, the LEDs stopped flashing for several hours and got these reedings.

 

Any news regarding a new update?

I'm disappointed

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