13-09-2018 11:44 AM - last edited 15-05-2019 04:26 PM by AntS ) in
I have the new Galaxy watch, received on 7th September and after 1 recorded exercise the heart rate monitor is flatlining after 10 minutes.
First walk
First run below
Second recorded walk
I am annoyed as I want to keep track of my heart rate during exercise. I also wonder if this effects the calories burned if it cannot record the heart rate correctly.
This appears to be a common theme for Samsung watches as my husbands S3 did the same, purchased Sept 2017, at the beginning of the year.
24-03-2019 08:32 AM
24-03-2019 04:48 PM
Thank you for the opinions and posts.
I have decided to return the watch tomorrow ASAP for a full refund.
Again, I am so dissapointed because this is really a great smartwatch... But health wise, its a big bummer.
Good day all
27-03-2019 08:08 AM
Same problem here...
https://drive.google.com/file/d/1SHlCaLdyQ_rrMU0Ag-TjNEmRQW1qVHv3/view?usp=sharing
And the samsung response is very dissapointed.
30-03-2019 09:38 PM
Same problem...
31-03-2019 08:06 AM
Same problem no solution. Samsung products are becoming close to worthless. They are released but are incomplete!
Also note the new S9 update disallows recording of phone calls. If your in business this is important. Another reason not to use Samsung.
01-04-2019 11:59 AM
Now we have 2019 and the problem still exists
01-04-2019 12:18 PM
Until they allow 3rd party fitnss tracking directly (bypassing S Health) or set it to restart the HR sensor when it stops this problem isnt getting fixed anytime soon in my humble opinion.
To my simple mind its easy, code it to look for sensor failure, if it finds one wait 20 seconds then restart the sensor. Job done, pretty sure its not that easy but it could be done if they chose to do it.
Thats where the issue lies, they dont need to fix it while people are buying the Gear, then the Galaxy and now the Active
02-04-2019 06:20 AM
02-04-2019 08:18 AM
No update... Problem still appear randomly
02-04-2019 09:12 AM
@AndreiV - Thats exactly how Gear Tracker works and it even shows you how many times its restarted, baffling why Samsung cant code this.