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Galaxy Watch 46mm not showing incoming calls

(Topic created on: 12-02-2019 12:54 PM)
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DeWheatley
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Hello. I've recently got the Galaxy Watch 46mm, and it does almost everything I want apart from it's not letting me know when I have incoming calls or text alerts. I can make calls from the watch so I know it's connected, but not seeing phone calls or texts is a bit inconvenient!

 

I don't know if it's the watch or my phone not working with the watch - I use a OnePlus5 (battery power is a must for me!) - but I was wondering if anyone else had come across this one?

 

Thanks in advance.

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32 REPLIES 32
Clydecrashcup
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I have checked volulme, not an issue, I have checked notifications, not an issue.  I stil cannot receive calls on my watch,  I can hear incoming calls on my S9 but call is not recognized by watch indicated by ringtone.

I am considering reset on watch.  When I first set up watch with Gear app on my S9 I was receiving calls indicated by ringing/ringtones, now nothing.

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Skywood
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@Waldingo wrote:

Yeah, that is the same for me too. 

I had the same problem regarding not receiving incoming calls, but was able to make calls. 

I contacted EE and they reset the ESim ... it worked fine after that. 


Who is EE?  How do you reset the ESim?

Thanks

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AntS
Moderator
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@Skywood wrote:

 

Who is EE?  How do you reset the ESim?

Thanks


EE is a network/carrier in the UK. For resetting an eSIM it's best to get in touch with the relevant network.

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JAMES4578
Samsung Members Star ★★
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@Skywood, @AntS   gave you the relevant  advice but just for info EE (used to be known as Everything Anywhere) and is now part of the BT group (British Telecom)   ee

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Magnus88
Apprentice
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My watch doesn't show incomming calls after my S9 updated to the horrible android 9 Pie....

shulamit
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I have the same problem

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looking4answers
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Did you ever figure this out? I am experiencing the same thing and verizon just replaced my watch. 

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RMOR
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Might not be for everyone but i had put my watch in theatre mode and forgot to take it off, also check your dnd settings.

hth

Roy

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RKuhn
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I had inadvertantly turned off the "Phone Services" toggle under "Notifications" /  "Manage notifications".  Once turned on my problem was solved.

mikeB49
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Hello I was having an issue with my galaxy watch not showing or ringing when i recieved a call. I checked all lmy setting expect one which is under advance. I found out that my watch was set on good night mode. I hope this may help some of you.