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Galaxy Watch 46mm Not counting steps

Apprentice

So, today I have done 27 floors between waking up and getting to work.

 

My bedroom is upstairs, so I walked down stairs this morning (no floor should be counted). Walked on a flat route to the bus stop, sat on the lower deck of the bus, walked up a flight of stairs that is possibly 2 floors but normally only counts as 1, and then walked up another flight to my desk that normally counts as 1.

 

That's a maximum of 3 floors possible. How did it calculate that I've done 27?!

Apprentice

I just noticed that mine doesn't even record HR, the last record for walking is just the speed shown. I checked the record for HR. Unbelievable... SmartSelect_20181019-103810_Samsung Health.jpg

Voyager

 

Apprentice
It was recorded automatically as I was walking for almost 14mins. However, no record of HR. Strange.
Voyager

 

Apprentice

I have the one from yesterday, that's what it looks like. SmartSelect_20181019-111834_Samsung Health.jpg

The HR was taken from HR graphs indeed. I was checking if it doesn't record at all or only for activities.

Voyager

Yeh, that is terrible, coming from Fitbit & Garmin its not hard to see why people are returning the GW in masses.. 

 

Ive just resubmitted the log_dumps from new firmware to the 'specialists' so will await there request to clean the sensor 

 

Ive also requested they give us access to a 3rd party app (Google Fit lets say) until they can resolve the issues, not gonna happen but if you dont ask and all that! I know its possible as there are developers right now creating Tizen apps that play nicely with Alexa & Google Assistant, they told me it should be fairly straightforward to also create a Google Fit one (didnt offer to make it though)

Apprentice

I have received the third firmware update just now.  It is true that the step count improved after update 2.

 

Can someone send me a link to where these developers are creating tisen apps.  Be interested in running them

Explorer

Last night I received a response on one of my error reports. It is as follows (please refer to the screenshot)

It seems that they are well aware of the issue - there's no specific HW problem but a badly designed structure of the HR sensor possibly and on top of that there's nothing to warrant any progress in the near future. At least this is what I get.

 

I'm glad I returned my watch and will possibly never bother until its successor gets released.

 

report.jpg

Voyager

 

 

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