No I didn't Gary as I'm totally disheartened by all this to an extent that I won't be buying this device again!
I can still reply to that message but do you really believe there will be any outcome?
They were processing my reports for days ony to tell that the watch should sit firm on my wrist. What a joke.
I don't have tattoos or anything. My arms are quite hairy but very big-boned and my wrists are definetely very large to a point that the 46mm watch had never looked awkward. That said, in my case their theory about correct positioning is funny to say the least. If it doesn't sit well on a big-boned arm then where it will?
This is the usual response tech companies give on any optical heart rate monitor. The first batch of Garmin optical heart rate monitors (the ones that I tested) also had issue's with placement/hair etc. Whether the latest ones do too, I don't know.
Well I have small wrists with no hair so between us we have it all covered.
Perhaps they forgot that HR works perfectly with Under Armour Record, hair or no hair blocking the sensor!
Just sounds to me like they have run out of ideas or don't deem it important enough to allocate resources to fix.
In the scheme of things these watches are low value items to Samsung, not to us though 😐
Well I ordered a Xiaomi Stratos which I plan to use in conjuction with my Polar H7 sensor. It's not a smartwatch that one (only has a few smart watch features) but for the time being my crave for a smart watch has been put to bed anyway.... :|
I've got the same issues with my watch. I got in touch with Samsung support and they told me to reset it or take it to a service centre... I think I am returning it. After more than one month of people complaining they don't seem to be aware of this problem yet..
I've installed the new update. Yesterday morning I had my phone in my pocket (S8), and my watch on my wrist. I walked about the house, although not very much as was just going to the kitchen to get breakfast. My phone recorded 61 steps, my watch zero.
I don't understand why the watch requires 20 steps to start recording the steps. The fitbit charge 2 I had previously recorded them immediately.