09-09-2018 11:51 AM
Received my galaxy watch on Friday but no matter what I do I cannot get the step counter to work properly, I've tried all the suggested things to fix the problem but nothing works, the step count is so intermittent or dosent work at all.
If I get up and walk around it counts nothing, jog up the stairs and it starts counting, sit down and get up again and the watch stops counting.
I've seen alot of posts with people with the same problem and all of them returning there watches, I love the watch and don't really want to return it if it's a software issue that can be fixed.
Anyone else UK having the same issue
11-10-2018 07:08 AM
Tb1x - What sort of data do you need to export?
11-10-2018 07:11 AM
Steps and heart rate.
11-10-2018 07:25 AM
Tb1x - You can I believe using apk files, Ive not needed to so can't help there. HR can be exported via Samsung Health.
I guess you could sync data to Fitbit app if you have an account, that allows you to export all to CSV?
Otherwise you can save a data_dump from GW to your phone, although the data doesn't mean a lot to end users, useful for support I'm led to believe 😀
11-10-2018 09:30 AM
@GaryBrett wrote:g_t_j - They told me to expect the DPD text today or tomorrow, I pressed him hard in stock in UK, he just said stock will be here for you.
That set alarm bells ringing to be honest, I've since heard someone else say no stock dates at all in the pipeline for UK.
And another user had a refund yesterday as Argos suppliers (Samsung) couldnt fulfil orders anynore. I'm now wondering is it hardware after all, software wouldn't prevent orders surely?
If it's not here by Friday I'll cancel the 46mm replacement, I have yet another £50 voucher for 42mm, not sure about battery life mind
The battery on 42mm still annoying me. Was fine - getting to end of the second day after decent usage without an issue, then suddenly any activity (notifications, checking steps, turning on/off HRM) uses up battery really quickly. I even turned it on to 'Power Saving Mode' which predicted 3 days+ left but it used 4% in a hour. Overnight on a full charge with goodnight mode on used to use 6-8% with HRM on; last night, it was 18% with no HRM.
Have reset the watch again and have uninstalled Spotify to see if that is an issue.
11-10-2018 12:57 PM
g_t_j -
@GaryBrett have they told you there will be stock in the next few days or just your replacement?
I'm tinking I'll start the process of returning mine tomorrow.
Regarding your earlier question, my replacement order status just changed from order placed as below, still not 100% sure about this!
11-10-2018 01:56 PM
@GaryBrett wrote:g_t_j -
@GaryBrett have they told you there will be stock in the next few days or just your replacement?
I'm tinking I'll start the process of returning mine tomorrow.
Regarding your earlier question, my replacement order status just changed from order placed as below, still not 100% sure about this!
I think I received mine a couple of days after it changed to preparing dispatch. Fingers crossed!
11-10-2018 03:00 PM
Dont know what happened but noe th GW is beating the Vivoactive 3 in step counting. I did a factory reset 3 days ago in order to send it back. Decided to Try one more time. With both watches om the same arm, the GW is ahead with about 200steps. All taken at home. Going to see when im going to sleep and see what the result is
11-10-2018 03:21 PM
I'm seeing an odd result today too. My GW has counted more than my phone for the first time. Haven't done anything different today that I'm aware of.
11-10-2018 03:36 PM
These 2 step examples are very much in line with what happened last week right before the latest update hit the UK
Im not even sure its possible for Samsung to perform over the air silent updates but it is very strange how suddenly things marginally improve for some users out of the blue, my bet is an update is on its way very soon if it follows last weeks events?
Heres hoping
11-10-2018 03:38 PM
I don't want to speak too soon but I'm seeing a vast improvement on steps and heart rate as well, but this is after the update the UK received last week. I haven't worn it at night for some time (been wearing my S3) so don't know whether sleep data has improved so far as deep and REM sleep is concerned, but I think that is something that only an update can rectify.