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Galaxy Watch 46mm Not counting steps

Apprentice

I've had 2 different updates, one minor and a major one yesterday. Seems like it has improved a bit however still misses steps on occasions. I'm on a replacement watch too, hopefully it'll continue to improve with each update.

Explorer
While HR monitoring is noticeably better, after the update floor count went totally off.
First Poster

bc canada best buy i got mine... preordered

step counts are way off.

floor counting only counts up.. not down.. or should it?

might hit support soon.. or just return to store..not sure yet

 

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Explorer
Went for a 10k thsi afternoon and HR monitoring worked only during the 1/3 of the activity.
Pretty much lost hope....

I'll wait for GaryBrett to test his new watch (hopefully from Monday on) and will be returning mine.
Voyager

 

If I still want a replacement it won't be here for another 2ish weeks, no definate date so unable to test any further at moment.

 

One promising note though if you still have the will to live.. Over the past week I have been getting private messages from Samsung America (I think), asking me for data logs and screenshots if my testing over the previous 4 weeks.

 

These chaps seem to know what's happening, in contact every couple of days, first about steps, then HR and calories burnt, today I got this:

 

-------------------------------
Perfect! Thank you so much! I have another meeting with our specialists on Tuesday where we'll go over the information you provided today so hopefully I'll get another update that I can provide everyone.
-------------------------

 

At the very least, they are definately on it now, how it pans out is anyone's guess

Explorer

Thanks for the info Gary.

 

I was hoping your experience tomorrow would make me decide what I was going to do with mine....

 

If only we had a definite answer whether there is a SW fix to these bugs. If that was the case I wouldn't have any prblem to wait for that fix. I don't want to end up with a ''forever faulty'' device.

 

I don't know what to do  - as much as I like all  other features of the Galaxy watch I'm torn whether to return it or not now.

 

I couldn't have gotten away with a cheap and reliable Xiaomi Stratos for my running...

Explorer

just did a 10k race today and I think it has recorded my heartrate all the way. I also had a replacement and did the update on Friday

Explorer
Currently in the middle of a 20k hike and the watch has failed to record the heat rate during many sections. The watch has the latest software as of a couple of days ago and I am wearing it properly. I never experienced this kind of behaviour with my Garmin 235. So far all samsung support have suggested is to visit a repair centre. However, given how many people are experiencing this issue it is either a useless device compared to the forerunner for this kind of health activity tracking, or the software has issues. I cannot believe I simply have a defective watch and am reluctant to go through the hassle of trying to get to a Samsung service centre.
Apprentice

@Bernardo5 wrote:

just did a 10k race today and I think it has recorded my heartrate all the way. I also had a replacement and did the update on Friday


Do you think it was the replacement or the update? 

Apprentice

@g_t_j wrote:

Thanks for the info Gary.

 

I was hoping your experience tomorrow would make me decide what I was going to do with mine....

 

If only we had a definite answer whether there is a SW fix to these bugs. If that was the case I wouldn't have any prblem to wait for that fix. I don't want to end up with a ''forever faulty'' device.

 

I don't know what to do  - as much as I like all  other features of the Galaxy watch I'm torn whether to return it or not now.

 

I couldn't have gotten away with a cheap and reliable Xiaomi Stratos for my running...


Same for me, I just want to know if it the software or hardware... If I don't know by the middle of the week, I will return them... 

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