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Galaxy Watch 46mm Not counting steps

Pathfinder

I don't think motionless equates to deep sleep. Deep sleep is probably measured by changes in HR within the various sleep cycles. 

Just guessing, for some, the thresholds may be set too high/low to trigger a difference between moderate or deep.

Pathfinder

@g_t_j wrote:
Well, I have some interesting findings:

This afternoon I did a bit of cycling (both outdoors and on an indoor exercise bike) as well as 15 minutes of rowing machine.
In all occasions HR monitoring was consistent throughout the exercise.
However, when I tried to run on a treadmill the known issue returned...

This leads me to believe there is a conflict between the pedometer and the HR sensor when both sensors get activated at the same time for ''running'' mode.

I also ruled out the possibility of ''the sweaty arm''' as in all cases above I got sweaty.

All in all, I'm more inclined than ever towards the theory that there is a software issue and not a hardware defect.

Have you tried the Under Amour Endomondo app to see if both hr/gps/running all work hand in hand? I haven't tried running but I tracked other activity without issue.

Pathfinder

@JK2017 wrote:

I don't think motionless equates to deep sleep. Deep sleep is probably measured by changes in HR within the various sleep cycles. 

Just guessing, for some, the thresholds may be set too high/low to trigger a difference between moderate or deep.


Yes you're correct. On the S3 during sleep the watch is only measuring movement hence only three stages, restless, light and motionless. The GW uses HRV to properly track sleep that's why we get four stages but I get no deep. 

Explorer

Samsung received my retuned watch last Thursday, refund back in my bank account today, 7 days in total including the weekend. Maybe the refund process could take a little longer if Samsung are deluged with lots of returns at the end of this week.

Explorer

My watch is doing the update i read about to improve the health experience and stability. Not holding much hope though regards step counter but we'll see

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Pathfinder

@Dannyboy236 wrote:

My watch is doing the update i read about to improve the health experience and stability. Not holding much hope though regards step counter but we'll see


Mine too! We can only hope.........!

Apprentice

Keep us posted! Mine hasn't received the update yet...

Voyager

Can you both do me a favour as mine is back with Samsung.

 

Once update is complete, could you go on a 10 mile run and then report back on HR & Steps 

Pathfinder

@GaryBrett wrote:

Can you both do me a favour as mine is back with Samsung.

 

Once update is complete, could you go on a 10 mile run and then report back on HR & Steps 


How about a 20 mile run!! That any good.......?

Pathfinder

@DSC wrote:

Keep us posted! Mine hasn't received the update yet...


I didn't receive it automatically but you can check for updates in the settings on the Gear App. It should then tell you there is an update. Give that a try.

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