Re: Galaxy Watch 46mm Not counting steps - Page 18

J8cko · ‎09-09-2018

Received my galaxy watch on Friday but no matter what I do I cannot get the step counter to work properly, I've tried all the suggested things to fix the problem but nothing works, the step count is so intermittent or dosent work at all.

If I get up and walk around it counts nothing, jog up the stairs and it starts counting, sit down and get up again and the watch stops counting.

I've seen alot of posts with people with the same problem and all of them returning there watches, I love the watch and don't really want to return it if it's a software issue that can be fixed.

Anyone else UK having the same issue

PJA1 · ‎21-09-2018

I've had no problem since I turned off the auto start for the Elliptical and Rowing off.

GaryBrett · ‎21-09-2018

To be fair a quick Google of any smart watch reveals loads of complaints, you want to see Fitbits forums for unhappy people

You rarely see happy customers on forums or social media, just those looking for a place to vent some frustration.

Doubt id be here if my Galaxy was telling me I'm an elite athlete

klythawk · ‎21-09-2018

Just been reading some comments in Android Central forum from 2016 concerning the Gear S2 not counting 10 steps or less. Maybe we have to accept the fact that the Galaxy watch will not count small amounts of steps around the house. On my daily 3 mile walk the step total, approx 6000, is very, very close to the step total on my phone app MapMyWalk. Having said that, my GearFit 2 does a very good job of counting all my steps around the house.

https://forums.androidcentral.com/samsung-gear-s2/630150-step-counter-way-off.html

Mikecreek · ‎22-09-2018

Having received my watch on 7th Sept, i too have noticed the lag in my watch recording steps. I have tried all the suggestions mentioned on here but still the lag persists. I share everybody's feelings with regard to Samsung not accepting this and/or rectifying the problem. I have however noticed the following. After a period of inactivity and my watch not recording steps whilst walking around the house for example, I pulled down the watch screen to reveal the quick settings screen to reveal also a green icon saying ‘inactive’. If you select this you get options to become active and do a short exercise. I did this and immediately my watch started recording steps again. Perhaps this is a way of Samsung trying to get us all more active? Let me know if it works for others. I think therefore this must be software and not hardware issue.

GaryBrett · ‎22-09-2018

Mikecreek - I've also tried that fix after I disabled the inactive time feature last week but didn't really resolve anything for me. Since reenabling I no longer get that green icon in settings.

If I'm sitting for 10 minutes and get up to walk it still misses the first 15/20 steps, then catches up. I just think it's programmed for whatever reason to kick in after that period, assuming they had a reason to implement it in the first place I doubt it will be changed, live in hope though.

lisafox16 · ‎22-09-2018

We live in hope Gary. Come on Samsung read these posts??!!

GaryBrett · ‎22-09-2018

lisafox16 - One of the moderators liked a post I did about Samsung Health being the issue yesterday but didn't post a response

Guess they are reading, but have nothing to say or can't say anything for some reason..

It's anybody's guess what's happening in there

lisafox16 · ‎22-09-2018

@GaryBrett wrote:
lisafox16 - One of the moderators liked a post I did about Samsung Health being the issue yesterday but didn't post a response

Guess they are reading, but have nothing to say or can't say anything for some reason..

It's anybody's guess what's happening in there

Interesting.....

JK2017 · ‎22-09-2018

As long as it catches up that is fine for me. I think given it is a device on your arm I guess they have to make sure you are taking steps and not just waving your arm about. Maybe waiting 10-20 before measuring continuously allows it to be more consistent.

Have to say though my biggest concern is still battery. Despite same set up every day, I get very different battery drain from day to day. Some days it is amazing and some like today drains 7% in 2hrs on very light use. No where near 3-4 days advertised for 42mm.

GaryBrett · ‎22-09-2018

JK2017 - Agreed, my problem is coming from Fitbit I was an elite athlete, or so they told me mainly due to the fact it counted steps for sneezing or changing gear in the car!

I came on board with Galaxy expecting it to be the same, it really isn't and after 2 weeks I'm fine with that now. It's actually working out better for me as I'm having to move that much more to record actual steps, never a bad thing for anyone.

HR and calories though, that does bug me, it's not a fitbit thing it actually is way off and completely out of sync with what I'm doing.

Battery wise, so far I'm one of the lucky ones, always getting 4 days minimum with HR always on.

Seems each device is different for each user, mine is definitely learning about my habits the longer I have it, no doubt. The change in 2 weeks is telling.

If Samsung can give us another option over S Health for all day tracking I'd be very happy, it isn't fit for purpose right now and behind closed doors I think they know that. They must have people testing exactly what we are all testing, publish the results, let us see them

Cheers