That was my argument and I managed to get a callback from a Finance supervisor (probably the cleaner picked the phoen up).
I pointed out their website stated no payment until despatch, they swerved round it by saying internally the order status is set to 'processing despatch' once its accepted, this means grab the payment from what I could decypher..
I gave up arguing in the end
I even gave up ringing/emailing/web chatting, as I was fed up with being told "this is the first we've heard of any problems", even afte I asked them to take a look on their very own community forum and linking several tech blogger video reviews. Just felt like it wasn't worth it anymore as it was spoiling my "enjoyment" of the £300 watch!
Same Lisa, talking to the support team is like talking to my 2 girls, they dont listen to anything I say and worse have no interest in anything i say
I'll give the GW another 4 weeks without calling/emailing and moaning to support and see where we are, if no improvements by then I'll admit defeat and move on.
At least they are aware now there is a problem, my biggest frustration was the denial at the start, at least thats a positive.
Well I have some good news not to rub any ones nose in it I have been email yesterday 15.10.18 and told that my Smart watch will be delivered today. I'm a little confused as it still showing on web site as out of stock and scared am I getting a new smart watch or a repair one fingers crossed on this one, will let you know what I get GOOD LUCK to you all hope ou all get it sort out soon.
I hink you will get a brand new one as I returned a 46mm and 42mm recently and got brand new replacements as all of the clear protection was on each of them.
I do feel that my 46mm does seem a little better on HR but that maybe in my head - it did also update pretty much as soon as it was switched on so maybe that helped.
Steps and Floor climbing problems remain the same though :(
Smithy - That is good news indeed, they seem to magic these units up from somewhere
I got my replacement last Friday, I think its marginally better but hard to tell to be honest. I'm going to send it back for a refund unfortunately, as it simply isnt good for fitness tracking for me anyway.
Im sure they will get there eventually but what slightly worries me is they were testing out fixes on the Gear2 last week to see if it would help with the GW, apparently it did a little but that suggests to me there has been a long standing issue with the old devices that have not been properly resolved too?
That and the fact they included the prompt to wear the device further up the wrist on last update would suggest it may not be software, cant see why wearing it like any other tracker would affect HR unless it was a hardware fault? Im tempted to try the 42mm to see if it sits any better and possibly improves HR tracking, I would sacrifice battery for decent fitness data..
Anyway, just my thoughts, glad your all sorted and best of luck, let us know how it goes
Well just to let you all know so far so Good and it is a new one by the looks of things still don't understand how if still out of stock? it really is a smartwatch a few little differences from my samsung frontier but I have notice that it still does not able to link the samsung calender with smartwatch would have thought this should have been one thing samsung sorted?
If anyone know of anything to sort this please let me know.
GOOD LUCK TO EVERYONE hope you all get thins sorted