Galaxy Buds Volume and Balance Issue

[Electr0]

!! ALL POSSIBLE FIXES LISTED BELOW !!

Wow... two years later and people are still having this problem.
I decided that I'd go though this massive thread and try to compile all the possible fixes, to make it easier for people to (hopefully) find a solution that works for them. Let's go...!

1. Pair with another non-galaxy device

1. Pair to your Galaxy Phone
2. Setup using Galaxy Wearables app
3. Reset using Galaxy Wearables app
4. Place the Buds in the case and wait at least 10 seconds
5. Remove Buds from the case & Pair with your other non-galaxy device
6. Un-pair from your other non-galaxy device
7. Place Buds back in the case and wait at least 10 seconds
8. Re-pair to you Galaxy Phone and setup using the Galaxy Wearables app.

2. Blow on the speaker driver

1. Remove the silicon cap on the faulty ear-bud
2. Cover the ear piece with you mouth and blow VERY GENTLY

3. Clean the metal mesh under the cover

1. Remove the factory wax/glue from the sound exit grid
2. Remove the metal grid (it will require a tool, eg. use a small pocket knife) and the dark mesh under it
3. Clean the mesh under the grid (possibly ear wax between the mesh and the metal grid)
4. Put back the mesh and the grid

4. Check for defects and ensure proper charging

1. Check for dents on the faulty ear bud
2. Ensure they sit in the case properly
3. Charge the ear buds fully
   1. Place the ear buds in the case once at a time
   2. Make sure that the case registers both of them - the central light in the case flashes when each bud is placed correctly.
   3. Make sure each ear bud is "seated" correctly
   4. Leave them to charge for a minimum of 20 mins 

 5. Toggle "Call Audio" and "Media Audio"

1. Open the bluetooth menu
2. Navigate to the Galaxy Buds settings
3. Turn off, then on: "Call Audio" and "Media Audio"

6. Adjust "Media Volume Sync"

1. Open Bluetooth settings -> Advanced
2. Turn on "Media Volume Sync"
3. Go to Settings -> Accessibility -> Hearing Enhancements
4. Adjust the balance of the ear buds

7. Battery Discharge

1. Fully discharge both the ear buds and case to 0%
2. Fully charge both the ear buds and case to 100%

8. Reconnect Speaker Cable

1. Take you ear buds apart completely
2. Disconnect then reconnected the ribbon cable to the speaker
3. Reassemble the ear buds

9. Throw them against a wall  😅 (?)

10. Reset the ear buds

1. Go into the Galaxy Wearables app and then into "About earbuds"
2. Click "Reset earbuds"

I hope that at least one of these solutions will get them working again for you.

Thanks to everyone who has contributed so far!

Good Luck! 🤞

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1. Hey All,

I've been using my Galaxy Buds for about 2 days now and this afternoon when I put then in, I noticed that the right earbud is significantly quiter than the left. I would say about 75% quieter.

When I put the left bud in, it chime as usual, but now when I but the right bud it, it doesn't chime at all.

I've tried up-paring and re-pairing them to my Galaxy S10+ and have also reset them from within the Galaxy Wearables. My Galaxy Wearables app is up to date, as is the.software on my Galaxy Buds. 

Has anyone else had this issue? 

Is seems that lots of people had this issue wi h the 2018 IconX Buds, could if be something similar? 

[JayLay]

I again had this problem but now i brought them to the Samsung store and this is definetely because of earwax inside of the speakergrill. They cleaned my buds with a special brush. This just happens because of the designt of the buds, when you turn them in your ear it's inebitable to get wax in there. At least i know i can go to the store 👍

[The_Equalizer]

I found that going into the Galaxy Wearables app and then into "About earbuds" and using the "Reset earbuds" option worked in my case.

Obviously in this case it was a software issue, not earwax 😛

(Not sure if this was suggested already as I didn't have time to read all comments on this thread)

[Kezclone]

Holy smokes, this actually worked!! 

[TonyRednil]

That's great if the issue is fixed by the new pair. I'm now on my fourth pair of Galaxy buds and every single one has had the same exact issue. I'm really getting tired of having to call Samsung support about this. Adjusting the left right balance makes it usable but other than that it sounds horrible. It's really about seeing as I have a $30 pair of ear buds that work perfectly.

[kmh]

hey I have the same problem but when I use the solution it only gets both to be quiet instead of one being normal and the other one being quiet

[kmh]

this did not work in my case

[fukalros]

Hello guys,

I have socond the issue. Last time I repaired it by some cca 7 steps (I only remmber that riht bud and volume up was used), but I can't find this correct procedure. So I will keep looking for today and tomorrow and than I'll take it to doc. Unfortunately I don't understand why some solution (of course working) isn't here from Samsung official.

[Christov]

Had to blow hard but it worked for me too!  Easy fix. Thanks so much to everyone who posted that solution.

[Tommywright]

How do I fix my right earbud this is to much to be doing this

[Paulhsw]

Reset fixed this for me