Galaxy Buds Volume and Balance Issue

[Electr0]

!! ALL POSSIBLE FIXES LISTED BELOW !!

Wow... two years later and people are still having this problem.
I decided that I'd go though this massive thread and try to compile all the possible fixes, to make it easier for people to (hopefully) find a solution that works for them. Let's go...!

1. Pair with another non-galaxy device

1. Pair to your Galaxy Phone
2. Setup using Galaxy Wearables app
3. Reset using Galaxy Wearables app
4. Place the Buds in the case and wait at least 10 seconds
5. Remove Buds from the case & Pair with your other non-galaxy device
6. Un-pair from your other non-galaxy device
7. Place Buds back in the case and wait at least 10 seconds
8. Re-pair to you Galaxy Phone and setup using the Galaxy Wearables app.

2. Blow on the speaker driver

1. Remove the silicon cap on the faulty ear-bud
2. Cover the ear piece with you mouth and blow VERY GENTLY

3. Clean the metal mesh under the cover

1. Remove the factory wax/glue from the sound exit grid
2. Remove the metal grid (it will require a tool, eg. use a small pocket knife) and the dark mesh under it
3. Clean the mesh under the grid (possibly ear wax between the mesh and the metal grid)
4. Put back the mesh and the grid

4. Check for defects and ensure proper charging

1. Check for dents on the faulty ear bud
2. Ensure they sit in the case properly
3. Charge the ear buds fully
   1. Place the ear buds in the case once at a time
   2. Make sure that the case registers both of them - the central light in the case flashes when each bud is placed correctly.
   3. Make sure each ear bud is "seated" correctly
   4. Leave them to charge for a minimum of 20 mins 

 5. Toggle "Call Audio" and "Media Audio"

1. Open the bluetooth menu
2. Navigate to the Galaxy Buds settings
3. Turn off, then on: "Call Audio" and "Media Audio"

6. Adjust "Media Volume Sync"

1. Open Bluetooth settings -> Advanced
2. Turn on "Media Volume Sync"
3. Go to Settings -> Accessibility -> Hearing Enhancements
4. Adjust the balance of the ear buds

7. Battery Discharge

1. Fully discharge both the ear buds and case to 0%
2. Fully charge both the ear buds and case to 100%

8. Reconnect Speaker Cable

1. Take you ear buds apart completely
2. Disconnect then reconnected the ribbon cable to the speaker
3. Reassemble the ear buds

9. Throw them against a wall  😅 (?)

10. Reset the ear buds

1. Go into the Galaxy Wearables app and then into "About earbuds"
2. Click "Reset earbuds"

I hope that at least one of these solutions will get them working again for you.

Thanks to everyone who has contributed so far!

Good Luck! 🤞

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1. Hey All,

I've been using my Galaxy Buds for about 2 days now and this afternoon when I put then in, I noticed that the right earbud is significantly quiter than the left. I would say about 75% quieter.

When I put the left bud in, it chime as usual, but now when I but the right bud it, it doesn't chime at all.

I've tried up-paring and re-pairing them to my Galaxy S10+ and have also reset them from within the Galaxy Wearables. My Galaxy Wearables app is up to date, as is the.software on my Galaxy Buds. 

Has anyone else had this issue? 

Is seems that lots of people had this issue wi h the 2018 IconX Buds, could if be something similar? 

[VLADs]

For you and everyone who will maybe have this problem.This problem happened to me last night as well.Cleaned the headphones from wax,disconected them,and then reset,the whole operation seemed fruitless.The only soltion was to let them discherge to 0%,then chargem back to 100%.My guess is that the headphone switches to a "test mode",something to see if they work quick and easy while in manufecturing.Anyway if a battery discharge does not work,best chance is to return them,or download a third party app to make the other headphone sound the same.Hope it helps.

[Cal3b]

I took my galaxy buds apart completely and reconnected the ribbon cable to the speaker and everything went back to normal 

[Kuroki]

What if I told you I just threw mine against a wall and now they're fine

[Leafy]

I'm having the same issue. Do I need to get them replaced or there's a software issue with them?

[mrpaulc]

I followed the advice of blowing into the ear piece. I heard something dislodge and that fixed it. Thank you! 

[MattPerkey]

No amount of troubleshooting will fix my left earbud volume low problem....wth is going on...I've not been able to enjoy these one bit since I've got em

[treybyrd89]

Blowing into the bud that quit working fixed mine, at least for the moment.

[mrpaulc]

I had the exact same issue you're having. Did you try removing the ear piece, cleaning the ear bud (so it's not gross) sealing your mouth around the part that goes in your ear, and blowing? I did that and it worked. A piece of ear wax must have gotten caught in there. Blowing it dislodged it and now both sides work great. Hope that helps. 

[Parkerj]

I absolutely hate this🤣. I spent like 2 weeks working on these ***** things trying to fix the right earbud after looking into it so much online. Then I come across this comment and it goddamn worked 2 weeks wasted on ***** earbuds when the answer was as simple as this!🤣