28-02-2020 06:09 AM
Hi, so I bought my Galaxy Buds about 3 months ago and all of a sudden the right bud has gone very quiet to the point that it doesnt even sound like its on, however if I move it around it will suddenly be loud again for a few seconds.
Model Number is SM-R170
02-03-2020 03:59 PM
Hey @Owen77Stubbs! Is anything blocking the right Galaxy Bud? Try cleaning it to remove any obstruction with a soft toothbrush or a piece of cotton. Also, please make sure that the Galaxy Buds are fully up to date by heading to: Galaxy Wearable app > About earbuds > Update earbuds software > Download and install. Also, turn your Bluetooth off and on, on your paired phone; wait about 20 seconds and then turn it back on. Finally, proceed with a reset of the buds via: Samsung wearable app > About earbuds > Reset.