18-08-2019 09:54 AM
18-08-2019 10:20 AM
18-08-2019 06:08 PM
Thanks for the reply
Unfortunately these steps did not solve the issue
14-10-2019 11:41 PM
Having the same issue, but only for cycling. MPH and distance show 0.0. It seems to track fine for walks.
18-10-2019 10:47 AM - last edited 18-10-2019 03:01 PM
My Galaxy watch Active 2 also do not track cycling. Walking works, but cycling 8 times out of 10 do not track if I start tracking manually. I've tried to reboot, shake, pray whatever... it just do not tracking. I've lost the whole workout of 35 mins first time because of this.
Steps to reproduce:
1. Run manually cycling workout - if it works... cycle for 20 mins
2. Run manually walking workout - if it works, walk for 20 mins
3. Run again cycling - won't tracking. If it's - then walk again... or wait 4-5 hours
I have every day routine - going to work and back first by bike, then walking. And every day it ***** me off because it stop tracking...
Please suggest a solution?
I need to be able to track short cycling workouts like 4-6 mins (I have them every day)
22-10-2019 08:34 AM
I have the same problem, but with Galaxy Sport. No GPS tracking for cycling. Because GPS works well in running I suppose it's a software bug that can be corrected by software update. I must add, that a few months cycling tracking also worked well, so this problem was probably caused by one of the latest updates. Hey, Samsung guys are you doing something about that?
22-10-2019 03:39 PM
Hi again, guys. Really, noone has any solution to that issue? 😞
24-10-2019 10:13 AM
Going up.
25-10-2019 02:58 PM
What's interesting, I have noticed, that while the watch isn't paired with the phone, the distance i measured propery, also while cycling program is on. The bug repeates immediately, when the devices are paired again.
04-11-2019 10:02 PM
I've been having distance tracking issues with my Active 2 since the software update on 10/18/2019. Walking would track then stop randomly, once at 1.94 miles, then 1.7 on another walk, then .95, then .51...I spoke with 2 Samsung tech reps who both said they have no other occurrences reported. I should reset the watch. I did and so far no problem. But now the cycling workout doesn't track distance at all! This is too expensive an item to have to constantly play around with to work properly. Someone needs to find a fix!