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Floors not registering, steps incorrect on Galaxy active 2 watch

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First Poster

I want to love my Galaxy 2 Watch but am thus far less than enamored.  I have been a Fitbit girl for about 7 years now so I may just be used to the ease of their system, but...

I live in a house with many, many flights of stairs, I work in buildings with many, many stairs on a daily basis - yet on a daily basis - I get 0 floors (ok one time it did show 1).  And I am talking, I am climbing 3 flights at once with nothing registering!

Also the basic step count is way off for me.  I know this as I count and then look at the watch and it does not match, I am constantly shorted.  Fitbit has an option to either enter your stride length or have GPS calculate.  This does not appear to be an option on this device.  Is it?  How do I do it?

Any help will be greatly, greatly (did I say greatly?) appreciated!

4 REPLIES 4
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Explorer

Hello Dalgirl!!! you can not use a GPS in insided buildings, tunnels, and other oposite to be line sight free to the sky, We have two of thoses Watch at home and we have some problem sometimes, but usually inside of home.

 

About your stride length, I think it is by math form, depending of your height and info of S-health but I'm not sure at all.

 

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First Poster

I am not talking about using GPS indoors.  Also, I have completed 2 full flights of stairs, over 16 feet already today, and showing 0 on the watch. Not happy with this.

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First Poster

Hi,

Yes I'm a former fitbit user and I'm finding that my new Active 2 is NOT counting floors correctly.  It does seem to count them a bit better if it believes i'm in exercise mode, but that doesn't happen until I've been walking/running/moving for 10 minutes.  I do 8 flights of stairs whenever i come to work and a similar number going in and out of BART-my typical workday (non-hike day) "floor" count with fitbit was approximately 50.  I'm wondering if Samsung support ever looks at the community comments?

 

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New Member

I just bought the Active 2 and I noticed my Floor count hasn't moved once. 😑 I wish I would have know that this was an issue with the floor count. I also noticed that my step count is off as well. I'm thinking about returning this Watch and going back to my Fitbit. At least with my Fitbit it was acknowledging my steps and Floor count correctly.  Very disappointed with this watch. 

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