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Calories count and bpm, active 2

Apprentice

Watch active 2 clearly ignores bpm when estimating calories burnt, which is very wrong!!! Please, correct it! Otherwise, the watch is useless. This was the same problem with active (1) as well.

 

(Aerobics was tracked as " other workout" on the watch because it soes not have... aerobics πŸ˜‚πŸ€”πŸ™„πŸ™„πŸ™„)

 

 

Screenshot_20190918-180122_Samsung Health.jpg

 

Screenshot_20190918-180116_Samsung Health.jpg

 

5 REPLIES 5
New Member

I had the same issue.  The device does not calculate calories burned correctly.  I contacted the company and they acknowledged this is an issue.  I find it absolutely unbelievable that they just released a fitness product that doesn't correctly calculate calories.  it's absolutely mind boggling.  It's a ***** shame because this watch is awesome for everything else.  I have had Samsung phones for years.  I was so excited to try this watch.  One would think that if ACTIVE was in the name, it would work as a fitness device.  Unreal.  

Here is a snip from my chat with the first Samsung rep:

 
Me: I just got my new Active 2. I love it so far; however, the calorie count for workouts is very wrong. When I researched a little bit, I found that this is apparently an issue your company has had with several of its watches. Is there a fix for this?
 
10:12 AM
Sorry for the experience. Unfortunately for now the bug isn't still fix. 
 
the next rep that she passed me to:
Me: So, you're telling me you released a fitness product that cannot correctly calculate Calories?
 
10:35 AM
I'm sorry for the inconvenience caused.
 
10:37 AM
But I want to inform you that we have no such reported issues yet. (Which is opposite of what the first rep said)
This was horrible.  I might actually have to switch to apple products which makes me want to puke.  
DO NOT BUY THIS DEVICE UNLESS YOU DON'T CARE IF THE FITNESS INFORMATION IS CORRECT.
Apprentice

Well, yeah, I feel the same. Switched to S10 from Huawei, really loving it... But the watch... I had to return the active (1) due to a terribly off heart rate monitor. The 2 is better (not great), but now sports tracking is sooo disappointing... I gave up fitbit after 5 years, and I enjoy the active 2 watch so much more now, do not want to switch to anything else... (no apple for me).... I am waiting for Samsung for now. I believe this can be fixed on the current hardware

First Poster
Not only that, but the GPS tracking is also really bad.
I hope they will fix that as soon as possible!
First Poster

 

That doesn't seem correct!

171cm

84.5kg

39 years old

 

00.jpg01.jpg

Observer

I'm having exactly the same issue; bought the Samsung Active 2. Done 4 spin classes, all of them where my HR was similar and yet the calories range between 300-500cals. Then, I tried another class, HR was a lot lower, and somehow burnt 800 calories. It's totally inaccurate; I just bought it last week and considering returning it. 

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