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Buds issue with app which uses the microfone

Apprentice

Dear community,

 

few days ago I buyed the samsung buds.
Their are great. The sound is good and my voice in calls is also fine.
BUT
If I use an app which use the microfone (e.g. Whatsapp call / voice message, dictaphone etc) will prefered the Phone mic.
I'm not able to use my buds microphone in these apps.
Is this a software issue or a prophe with the buds?
It will be nice to know.
If I'm not able to use them e.g. while a skype call, their will be useless for me.

Thank you very much in advance.
Best regards,
Dave

4 REPLIES 4
AntS Moderator
Moderator

Hi @DaveTheGreen , 

 

Which phone are you using your Buds with?

 

Curious to know what the relevant app permissions are set at too. On an S10 for example: Settings > Apps > [click into a relevant app] > Permissions. 


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Apprentice
Dear AntS,
e.g. Whatsapp have all permissions.
If I call via Whatsapp, record a voice message or call via skype, the Headset mic will not use.
All of these apps have full permissions.

The used phone is a Samsung Galaxy S9.

Thanks in advance,
beste regards,
Dave
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AntS Moderator
Moderator

Cheers @DaveTheGreen ,

 

We've tested WhatsApp calling on a UK S10 with some Buds, and it works through the Buds for us, so unsure why it isn't for you. 

 

Are you able to tell us more info?

 

  • Which country are you based in?
  • What software version is your S9 on?
  • Is your S9 open/unlocked to all networks; or locked to a network (if so, which one)?
  • Have you got the latest version of WhatsApp etc. on your phone?
  • Are you able to test this on a different Samsung phone to see if it still happens there too?

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Apprentice
Hay @AntS
thanks for the quick reply.
Sure...
Telephone: SM-G960F
Country: Germany
One-UI-Version: 1.0
Android-Version: 9
Basisbrandversion: G960FXXU6CSGD
Kernel: 4.9.59-16553818 (#1 Thu Aug 29 11:30:50 KST 2019)
Build: PPR1.180610.011.G960FXXS6CSH5
SE for Android: Enforcing SEPF_SM-G960F_9_0007 Thu Aug 29 11:00:50 2019
Knox Version: Knox 3.2.1 Knox API-Level 27 TIMA 4.0.0.
Provider Version:
SAOMC_SM-G960F_ODX_DTM_PP_0005
23cc68891b027ece
DTM/DTM, DTM/DTM
Provider: Telekom (DE) -> Buyed there
Telephone should be unlocked and open.
Whatsapp-Version: Version 2.19.279 (BETA tester)

I'll test in the near future.

Thank you very much!
Best regards,
Dave
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