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Bought the s10+, now watch faces are gone

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New Member

 Just paired my galaxy watch phone with the new s10+, the watch had to reset, and now all my bought watch faces are gone.

I could not find my old faces on my old phone as well, those faces I bought and yet they do not appear anywhere.

 

Where can I find my old watch faces? are they all gone?

6 REPLIES 6
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Superuser I
Superuser I

This happened to me when I changed from a Samsung Galaxy s8 to Note 9 and had to reset the Frontier watch. 

 

If memory serves I found them in my Galaxy Wearables App and synced them back.

 

 

My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui 2.0 / Android 10.

Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.
Samsung Galaxy Tab A {2016}SM-T580

First Poster

Where can we find a list of purchased faces? I don't want to search through thousands of options looking for the one I wanted

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First Poster
Hey. Found it. Go into the Galaxy Store app. Click the 3 buttons in the top right corner. Then, click "my page". Then you'll see a list. Select "receipts"...you won't be able to install from there, but you'll see the names of the stuff you've purchased, so you can then search the name and find it. Hope this helps
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New Member

Yes, I can see the purchased watch faces here but i cannot reinstall any of them! Did not expect such a badf interface from Samsung

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First Poster

I have a new Note10+...I was knocking myself out  looking for my purchased items in The Galaxy Wearable App (Gear App).

I finally found them in the Galaxy Store App. I believe that  you need to be logged on to  your Samsung account in order to download them. 

 

1. Open the Galaxy store app 

2. Tap the 3 bars on the top  left

3. Tap My Apps

4. Tap watch. 

5. Tap the download button on each one that you want to  restore

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New Member

I found the list of my purchased Watch faces but when I search for a couple of them either by the creator's name, the description, and the seller, it does not show as something i can purchase. I found my others but these couple i cannot find. It is as if they arent on the store anymore and if that is the case, I would want a refund and I do not know who to contact for that

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