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Hallo I recvied my 49NU8070 about 4 weeks ago but it only came with the normal black smart remote, and not the premium remote I contacted the seller straight away and they said they will contact Samsung and send be the right remote. I am still waiting has anyone else got the wrong remote
The best thing to do in this case is to contact the seller, perhaps its a refurbished model where they have replaced the remote by accident (Can happen). Usually this is the case with the cheaper webshops.
The seller is responsible for delivering the correct goods according to the dutch law.
Anyhow, I'm quite curious. Does the full model number end with XXN? If not... You might have dealed with a seriously shady webshop that uses gray import.
Other than that its a great TV, I'm jelly
Thanks for the info mate, i have been in contacted with the seller from day one and they said they would contact Samsung and I should have the correct remote in 2-3 weeks its now 4 I contacted last week and they apologised and said they would contact Samsung again.
I got it from a partner seller on Bol.com who sell a large amount of TVs with very good feed back, it was advertised as new and the box looked unopened and the TV not touched
I can't see any number on box or TV ending in XXN Serial Number ends in 164V
So yes it might be a grey import
Yes the Nu8070 is a wonderful TV very pleased with it just disappointed about the remote