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Smart Hub not working. ERR40001

Apprentice

Hi @LanderC

 

I downloaded the softtware update at url https://www.samsung.com/es/support/model/UE49MU6645UXXC

 

I put the file T-KTMDEUC_1230.0.exe in a pen drive and followed the process as described in the guide.

 

As I tried to update the system via usb file, my TV searched the usb pendrive and then displayed a message saying that it already has the more recent version of the software (current software version 1123).

 

When I try to update it via internet it gives me the same message.

 

Do you know if I got the right file from the right website?

 

Please, keep helping me in trying to find a solution. There isn't samsung technical assistance here in Cape Verde.

 

Best

 

capuxo

LanderC Moderator
Moderator

 

Thank you, @capuxo,

 

Please, try changing the DNS Server.

 

1. Acces to Settings.

2. Select General.

3. Tap on Network.

4. Press on Network Status.

5. Go to IP Settings.

6. Introduce either 8.8.8.8 or 8.8.4.4 as DNS Server. If the option is not enabled, set it up manually.

 

Please, comment if this works.

 

Cheers!

 

 

Apprentice

@LanderC

Thanks LanderC,

I tried setting up the DNS as you said.

I put both options you mentioned manually, but it did not work.

Do you think using a VPN connection might work?

Cheers

LanderC Moderator
Moderator

 

Thanks, @capuxo.

 

Have you tried resetting router? We recommend you to contact your network provider to help you out with manual settings as well.

 

In the other hand, please, try logging in with other Samsung account. When you are in General/ System Manager / Samsung Account, press the plus symbol and log in with another Samsung Account, or even with the same old one.

 

Let us know if this works for you.

 

Have a nice day!

 

 

First Poster

Hi 

I to have the same problem. 

Model number UN58MU6100

SERIAL 06W73CCJ801310X

PLEASE HELP 

Highlighted
LanderC Moderator
Moderator

 

Hi, @Jasonap:

 

Thank you for your comment. Did you follow the steps above?

 

Otherwise, the model you have is manufactured for America. From La Comunidad Samsung we give support for Spanish products. So, if the steps in this thread don't help solving it, please, contact with your country's support by clicking in this link.

 

Have a good day!

Thanks,

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