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Tablet S2 fingerprint and password

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First Poster

Hi,

I was checking the fingerprint scanner, just to try. Probably a password was asked (I really don't remember, I didn't pay attention). At the first restart now I see the following message:

 

"Enter PIN instead of using fingerprint recognition after restarting device to protect fingerprints"

 

Since I don't remember the PIN, I cannot access. I tried a lot of passwords, but the only result is to wait for a long time before I can try a new password.

 

Since the tablet is almost new, I didn't registered to Samsung services...

 

Please, is there any way to unlock my tablet?

 

Aldo

7 REPLIES 7
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AntS Moderator
Moderator

Hi - and welcome, aldo2! :smileyhappy:

 

Did you set up a Google account when you were setting up your Tab S2? If so, has it prompted you to enter those details?


 Say "Hello!" to the Community in The Introduce Yourself Thread.


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First Poster

Hi AntS,

 

Unluckly not, I was just trying to see if the fingerprint reader was easy to use, but I was not aware that I was modifying some access settings too, so I didn't gave too much care in what I was doing...

 

Thanks,

Aldo

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AntS Moderator
Moderator

No worries. Sent you a PM with a potential solution, Aldo. :smileyhappy:


 Say "Hello!" to the Community in The Introduce Yourself Thread.


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New Member

I have the same problem on my new S6 edge... what can i do please

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AntS Moderator
Moderator

Hi Robert36. Sent you a PM on this. :smileyhappy:


 Say "Hello!" to the Community in The Introduce Yourself Thread.


Observer

hi

i have the same problem how do you reset the forgotten password? 

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AntS Moderator
Moderator

Hi @rita5. :smileyhappy:

 

Just to confirm, are you completely locked out of it now? 


 Say "Hello!" to the Community in The Introduce Yourself Thread.


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