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Sm-t580 retail mode

First Poster

Bought a clearance tablet in town but it has Samsung Retail Mode on it, I cant remove Samsung Retail mode app it keeps crashing. I attempted to Factory reset the device using both settings and holding buttons down but says Mdm won't let me reset. I can't even set a password... 

6 REPLIES 6
AndrewL Moderator
Moderator
@HuggyThePanda: Retail Mode is intended for display models only, therefore I recommend returning to the retailer to arrange a refund or replacement. Apologies for any inconvenience this may cause you.
First Poster
Retailer won't give me a refund or replacement. What do I do now? Surely you guys have a way I can get into it or remove it??
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CarlH Moderator
Moderator

There Isn't anything we can do, @HuggyThePanda. As Andrew mentioned, these models are for stores only and not for public consumption.

First Poster
How strange... A company that can't fix its own device....
AndrewL Moderator
Moderator
@HuggyThePanda: Phones featuring Retail Mode are specifically manufactured for display purposes and aren't intended to be sold. I understand that this must be disappointing, however our engineers wouldn't be able to resolve this for you.
First Poster
It's a tablet not a phone
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