We have a dedicated, personalised service for our UK and Ireland S9|S9+; Note9; Tab S4 and Galaxy Watch users:
I spent a bit of time with the Samsung Stars team to find out more about them and what they do.
I sat in with Stars team member Dan whilst he was on a call with a first-time Samsung caller who was experiencing an issue with her S9. Dan took her through key troubleshooting steps; remotely accessed her phone to quickly back up her photos, texts and WhatsApp stuff, and updated her phone's software; advised and set up a courier collection for her phone when all troubleshooting had been exhausted; and offered to give her a follow-up call when she’d got her phone back from the Service Centre to see how it’d all gone.
Throughout, he made her (and me!) laugh with his wit and sparkling personality.
Dan’s just one of our amazing Samsung Stars.
What they offer:
You can reach the Stars team on 0330 726 9000 (UK) or 01 903 6099 (Ireland), Monday-Sunday 8am to 10pm.
Say "Hello!" to the Community in The Introduce Yourself Thread.
Its always great to have experts at hand when you need it, I'm in the fortunate position that I would probably never need it for my phone but it is yet another example where Samsung is one step ahead!
Wow, wasn't aware Samsung actually post on these forums.
Or is it just not the ones were loads of folks are having issues? Some for years (TV section is abysmal)
Samsung Stars lol, im sure some of the folk there are lovely people, though 9/10 times when I speak to Samsung on the phone I feel as though they don't expect there users have the slightest idea about tech.
"sucking eggs" springs to mind.
Soon as the customer throws in an ever so slightly technical question...bang... "Sorry, you'll need to speak with a Samsung expert in a few days" ugh.