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Samsung Galaxy TabPro S (auto rotate)

(Topic created on: 01-03-2017 05:35 PM)
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twm
First Poster
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The auto-rotate option in windows settings is disabled and can not be toggled.

I have applied updates from windows update and samsung update.

It seems to be common issue for many tablets, and seems to related to drivers that stop working after major windows update.

 

Does it even work for anybody?

 

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5 REPLIES 5
AntS
Moderator
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Hi @twm.

 

Does this happen when it's in tablet mode or just when it's docked in the keyboard?

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twm
First Poster
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I have tried every single mode I can think of, and the toggle remains disabled. I suspect only the sensor driver being faulty, as the diagnostics app shows the sensor itself is working when tilting the device.

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JessL
Voyager
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If you go into Settings > Accessibility > Auto Rotate Screen. Does this fix the issue? 

twm
First Poster
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It is a windows based tablet.

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AntS
Moderator
Moderator
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It may be best to give our product support folks a call (or email) for some expert troubleshooting @twm.

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