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Samsung Galaxy Tab A 10.1 Nougat

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Have tried to hard reset my tablet so that I can give it to someone else without my user data - but on reset the system is requesting my original ID and password .... which it then doesn't recognise .... help!

 

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JessL Moderator
Moderator

Where did you buy the Tab from, @jagtheelder?

 

Do you have multiple accounts set up on the Tablet? Is it asking for a Samsung Account or Google Account? 

 

If it's a Samsung Account you can log into Find My Mobile and unlock it from there.  

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