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Samsung Galaxy Tab 2 bluetooth earphone problem

(Topic created on: 03-08-2017 01:02 PM)
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charlesturner
Student
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6 REPLIES 6
JordanH
Pathfinder
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Hi @charlesturner

So we can assist you, could you give us a little more info on the issues you're experiencing? 

What software is your Tab 2 currently on? 

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charlesturner
Student
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Hi,

 

Thank you for your response.

 

Galaxy Tab S2 – SM-T813

 

Android version 7.0

 

Kernel 3.10.84 – 10993233 (Friday April 14th  2017)

 

All worked fine until Nougat update – everything else is wonderful with Nougat

 

Mike Turner (Charles Michael Geoffrey)

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KellyM
Helping Hand
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That's great, thank you!

 

What happens when you try to use the Bluetooth earphones with your Tab? Are you receiving any error messages? 

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charlesturner
Student
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No error messages - the earphones simply won't pair  with the earhones as they did before. 

 

The earphones are no longer found on the scan.

 

They work ok with my phone still.

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AntS
Moderator
Moderator
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Hi @charlesturner.

 

Try clearing the cache and data from the Bluetooth Share app and let us know how it goes: 

Settings > Application Manager > All > Bluetooth Share > Storage > Clear Cache, and Clear Data.

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charlesturner
Student
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I don't seem to have a Bluetooth share app - perhaps this is the problem?

 

Cheers,

 

Charles.

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