02-12-2018 09:02 PM
Hi all,
I have recently purchased 2 Samsung Galaxy A (2016) tablets running Android 8 for my kids.
Model: SM-T580
Android: 8.1.0
I previously had Lenovo Yoga Tablets running Android 5 using restricted user profiles so that I could control the apps they use.
The restricted profiles setup fine on the Galaxy A Android 8 tablets, however none of my installed apps appear in the app list to select, only the system and stock apps.
I have a Samsung Galaxy S2 Tab running Android 7 and the restricted profiles work fine on here.
Has anyone else seen or experienced this issue?
Regards,
Richard
27-12-2018 05:18 PM
Today, I called the German Samsung support for tablets. They acknowledge the problem, apparently it has been known for a while. However, there is presently no cure.
The technician I talked to pointed to a possible solution with Android 9 - however, massive handwaving at this point, and I doubt this will be available for my SM-T580 any time soon, maybe Q2/2019.
It is mysterious to me how such a major problem can slip through QA and even then, not make it into an update release such as 8.1.0.
Looks like my mid- to long-term platform for the family will be based on iOS.
08-01-2019 07:38 PM
This is a massive problem for me, as I just purchased the Galaxy Tab A 10.5 (new model), to replace a dying Nexus 10 device. My 10-year old has been using a restricted profile but now I cannot recreate that, and I cannot give him full access to the account either.
08-01-2019 07:52 PM
I use MobileFence to implement restrictions now and trashed my hopes for a fix in Android.
08-01-2019 08:28 PM
Yeah I have had to use Qustodio on both mine now and the silly kids mode app which isn't great.
13-01-2019 06:32 AM
15-01-2019 03:58 PM
Hi
I am in the same position and am really disappointed as i have 7 tablets SMT580 for a small class I teach. None of the apps I have installed are showing up when I try to allow restricted (student / child) access to the apps.
It is disheartening to see the problem has been around for a while and still isn't fixed.
04-02-2019 02:01 AM
This issue needs to be resolved. I've been using Norton Family to help control the kids' web access, but I rely on the restricted profile for their apps. I don't mind the kids having new apps that I approve, but I don't want them to have any access to my google profile in order to download them. Has anyone tried Google Family Link? Any thoughts on it?
16-02-2019 01:12 PM
26-03-2019 11:08 AM
10-10-2019 10:13 AM
Or how it worked to me: Downgrade firmware version if devices is not in warranty services.