19-06-2018 07:13 PM
I've got a new Samsung Tab A6 and when it's connected via USB (using the USB cable that came with it - but other USB cables show the same behaviour) to a Windows 10 PC the connnection comes and goes, i.e. the tablet shows up in Explorer for a while and then vanishes only to reappear a bit later.
This is the 2nd Tab A6 we've had that this happens with.
It appears to not happen on another Windows 10 PC - everything seems ok there.
We've tried
- disabling the USB Selective Suspend Setting in Windows
- different USB cables
- connecting to different USB sockets on the PC
- a different Tab A6
and none of that makes a difference.
So it appears that there's something funky going on with that specific Windows 10 install. Anyone have any ideas?
19-06-2018 08:01 PM
19-06-2018 10:21 PM - last edited 19-06-2018 10:22 PM
Hi @AndrewL,
Thanks for the quick reply: I'm actually trying to get media files on and off the tablet (audiobooks, photos, etc).
I don't think SmartSwitch helps me there...or does it?
09-07-2018 02:11 PM
Hi @DBX. Any joy with this one?
Smart Switch will install/update any relevant connection drivers that may be missing on your PC, plus you should be able to transfer media files: