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Keyboard app close afeter android pie update

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My Galaxy tab S4 got the android pie update last night. After installation I notice that the Samsung keyboard app close constantly when the tablet in portrait position, it doesn't happen in landscape position. For the moment I solved the problem by installing a new keyboard. Still want  to use the Samsung keyboard, how to solve that problem?

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TracyR Moderator
Moderator

Let's see if I can get this sorted for you, so you can get back to using the Samsung Keyboard.

 

Firstly, let's try clearing the cache and the data of the keyboard. 

Head to: Settings > Apps > More (Show System Apps) > Samsung Keyboard > Storage > Clear Cache/Clear Data.

(Clearing the data may remove any learned languages and words)

 

 

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3 REPLIES 3
TracyR Moderator
Moderator

Let's see if I can get this sorted for you, so you can get back to using the Samsung Keyboard.

 

Firstly, let's try clearing the cache and the data of the keyboard. 

Head to: Settings > Apps > More (Show System Apps) > Samsung Keyboard > Storage > Clear Cache/Clear Data.

(Clearing the data may remove any learned languages and words)

 

 

Sherlock 2.jpg
Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

First Poster

Did it and the problem solved. 

 

Thanks

CarlH Moderator
Moderator

That's great to hear, @shukimiz !

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