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Incorrect photos orientation in Samsung Gallery app

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Apprentice

Hi there! Recently I purchased the Samsung Galaxy Tab S4. And I have found the following problem: all photos taken on my Samsung Galaxy Note 8 in portrait mode are displayed in horizontal orientation on the tablet. The problem is only in the Gallery app from Samsung. Syncing photos via Samsung Cloud. Google Photos app shows the correct orientation. And if you open the problem photo in the photo editor, it will be oriented correctly. Therefore the problem is that the Gallery app itself does not show the orientation correctly. The firmware on both devices is the latest version, as is the Gallery app. I have tried to reset factory settings on the tablet. There is no result. Samsung tech support said it couldn't replicate my problem and offered no solution. So I would be grateful for help in solving the problem. Thanks in advance!

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Apprentice

Hi there. The problem was solved in Android 9.0 Pie update for both Samsung Galaxy Tab S4 and Note 8. Now all vertical photos oriented correctly. 

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New Member

I'm experiencing the same problem since the last major S9 update a few weeks ago the Samsung gallery app does not respect exif information and shows e.g. my face sideways where any other app such as Google photos, secure gallery, photo editor shows the image in the correct orientation!

 

Clearly a bug, Samsung please fix. In the meantime use a gallery app that does rotate correctly.

 

Also I may add that this problem appeared after I copied all photos of last holiday from DCIM/Camera to /Holidays/LastHoliday.

 

I suspect Samsung keeps a database with exif info which now the picture is moved points to the wrong file path.

 

But clearing gallery cache and. thumbnails directories has not helped at all.

 

 

First Poster
Yes the issue is still there in my S9+ too. This I have started to face with the recent Gallery app updates and the issue is present only when the Samsung Gallery app is used. Other Gallery apps like quickpic don't have this issue, means Samsung Gallery app is only affected.
Apprentice

I decided to forget about this problem until it touched me again. This happened after I recovered the photos from the Samsung Cloud on my Note 8 after factory reset. And what do you think? About half of the thousands of my photos - all taken in portrait mode - are now rotated sideways. The problem seems to be with Samsung Cloud. The service apparently does not read EXIF correctly when synchronizing. There is no solution on the Internet. Samsung technical support refused to help, as I mentioned before. I spent hours trying to figure out what was going on, but I didn't get any results. Samsung is one of the leading manufacturers of smartphones with billions of revenue. And I have to spend my time trying to get this $1000 device to work the way it should! I don't think that's acceptable. Well, bye, Samsung.

Apprentice

Hi there. The problem was solved in Android 9.0 Pie update for both Samsung Galaxy Tab S4 and Note 8. Now all vertical photos oriented correctly. 

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