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Galaxy tab s5e

(Topic created on: 26-06-2019 09:22 AM)
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SaliD
First Poster
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I have just bought a galaxy tab s5e. I had started it up and set it up. Put in my google details and asked it to download from previous backup. Since then it has been stuck on a black screen with ‘starting Android ‘.   It has been like that for over 24 hours now!  I have shut down & restarted and it just goes to the same screen!

 

Help!

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Cassidy007
Samsung Members Star ★★★
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@SaliD 

  • Did you try to restart it with by clicking Power/Volume down in the same time...
  • Did you remember the last application you have installed on your device ?
  • Maybe you'll have to make a Factory reset and when reinstalling applications check one by one  if it work properly after a restart..
  • If you make a Factory Reset, check in the parameters of your device and check if you have " to Update "  your device first.

This is the page of your device, you can find everything here...but i check for you now, let me few time

https://www.samsung.com/uk/support/model/SM-T725NZSABTU/

 

Factory Reset is here, sorry for my english

https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device...

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You like photography , if YES, Click here : https://eu.community.samsung.com/t5/photography-talk/bd-p/photo-club-forum-uk
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