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Galaxy Tab non responsive after running software update

(Topic created on: 29-09-2017 08:01 AM)
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LindaK
First Poster

‎29-09-2017 08:01 AM

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My husband ran a software update on his Galaxy Tab last night and it is now completely non responsive. We cannot turn it on, or reset it. It refuses to charge. We have tried connecting it to a laptop but it does not charge and the laptop does not recognise the device has been plugged in.

 

Any advice for things to try or best to just return as faulty?

 

Thanks in advance for any advice

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BandOfBrothers
Samsung Members Star ★★

‎29-09-2017 02:26 PM

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If all else fails then this link maybe worth a read @LindaK

 

> https://www.verizonwireless.com/support/knowledge-base-129528/


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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