Galaxy Tab A6 (SM-T580) forgot both password and google account

[mindebuc]

Hi, my sister's kids has a Galaxy Tab A6 (SM-T580 to be more precise). The problem is, that they forgot the password they used for that tablet. That wouldn't be a problem, HOWEVER they also forgot which Google account they used for it. So far I tried to use factory reset, yet it's still asking for the same password and Google account. Any ideas, how to salvage this thing? 

[TessM · Accepted solution]

Hey @mindebuc ,

that is so unfortunate. The only way that I know to bypass this is by taking the Tab along with a copy of the proof of purchase to one of our Support Centres: https://www.samsung.com/uk/support/service-centre/ to get this removed.

Keep in mind that during the repair all the Tab data will be removed due to the GDPR legislation.