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Galaxy Tab A (2019) OS updates Issue

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Apprentice

My Galaxy Tab A has stopped allowing manual checking for OS updates. The Tablet is running Android 9 and the Security Patch Level is 01/08/19.

 

I only purchased in June and have been able to readily check for OS updates no problem, however since a recent patch sometime early September I am no longer able to check.

 

When I now check both through security update and software update I first see a message stating Registering Device then after a short while a message Registrstion Failed.

 

Galaxy Store and Google Play apps continue to update no problems.

 

Can someone please advise how to sort this OS update issue?

 

Thanks

2 ACCEPTED SOLUTIONS

Accepted Solutions
AntS Moderator
Moderator

Hi @Giraffe , 

 

Found this Reddit thread whilst having a dig around on this one for you. (For LTE devices, connecting to the relevant mobile network appears to resolve it; for Wi-Fi only, setting up and connecting to a hotspot also appears to fix it.)

 

Let us know how it goes. 


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Apprentice

My Software Update problem over my home wifi is now solved. I was advised by my ISP Support to switch off my network router for 1/2 hour then restart and check the server connection again and that has done the trick. My tablet now connects to the Samsung Software Update Servers. So simple but such a puzzle when first hit with this problem. Alls well that ends well. 

 

Thanks 

G

4 REPLIES 4
AntS Moderator
Moderator

Hi @Giraffe , 

 

Found this Reddit thread whilst having a dig around on this one for you. (For LTE devices, connecting to the relevant mobile network appears to resolve it; for Wi-Fi only, setting up and connecting to a hotspot also appears to fix it.)

 

Let us know how it goes. 


Prince_Community_Sig03.jpg

 Say "Hello!" to the Community in The Introduce Yourself Thread.


Apprentice
Thanks Ants the Security and Software updates worked as expected using my mobile as a wifi hotspot. When I rechecked however using my tablet on my home network the updates remained on checking for updates. It looks like my home network is the issue or connecting to the update server. I will have to look further. My Samsung Tablet connects to 5Ghz not 2.4 Ghz frequency I am wondering if that could be an issue? I will post back if and when I solve this conundrum. Thanks again as I am not up and running fully updated.
Apprentice

My Software Update problem over my home wifi is now solved. I was advised by my ISP Support to switch off my network router for 1/2 hour then restart and check the server connection again and that has done the trick. My tablet now connects to the Samsung Software Update Servers. So simple but such a puzzle when first hit with this problem. Alls well that ends well. 

 

Thanks 

G

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AntS Moderator
Moderator

Glad it's sorted, @Giraffe! And thanks for sharing too - fairly sure that it'll help quite a few folks fix the puzzle if it ever hits them too. 


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 Say "Hello!" to the Community in The Introduce Yourself Thread.


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